General Questions
Q: What is SMRTY?
A: SMRTY is a leading home and building automation company that designs and manufactures smart lighting, security, climate, and control systems. We help transform everyday living and working spaces into intelligent, connected environments. Tristique parturient nulla ullamcorper at ullamcorper non orci iaculis neque augue.
Q: Where are SMRTY solutions available?
A: Our solutions are available across the UAE, Oman, Qatar, and Saudi Arabia, with offices and support teams in each country.
Q: Do you only provide products, or full installations too?
A: We provide end-to-end solutions — from consultation and system design to installation coordination and after-sales support.
Q: Can I customize my automation system?
A: Absolutely! SMRTY systems are fully modular and customizable. You can start small (lighting or climate) and expand to full-home or building automation anytime.
Product & Compatibility
Q: Are SMRTY products compatible with Alexa or Google Assistant?
A: Yes. All SMRTY devices work seamlessly with Amazon Alexa and Google Assistant for voice control and integration with your favorite smart devices.
Q: What technology does SMRTY use?
A: Our devices use reliable Zigbee and Wi-Fi protocols, ensuring strong connectivity, fast response, and easy scalability.
Q: Can I control my home remotely?
A: Yes! With the SMRTY mobile app, you can control lighting, climate, security, and more — from anywhere in the world.
Q: What happens if my internet goes down?
A: Most SMRTY devices continue to operate locally within your home network, so your automation routines and switches will still work even without internet.
Installation & Support
Q: Who handles the installation?
A: We coordinate professional installations through our certified partners and trained technicians to ensure a seamless and safe setup.
Q: How long does installation take?
A: It depends on the project size — a small apartment can take a few hours, while larger villas or buildings may require a few days for full configuration.
Q: Do you offer after-sales support?
A: Yes. SMRTY provides dedicated after-sales service, including troubleshooting, software updates, and product warranty support.
Q: How do I get technical assistance?
A: You can reach our support team through email, phone, or WhatsApp during working hours. We also provide remote assistance for configuration and troubleshooting.
Warranty & Maintenance
Q: What warranty do SMRTY products come with?
A: All SMRTY products include a standard 2-year warranty against manufacturing defects, extendable for large-scale projects or custom contracts.
Q: How often should I maintain my system?
A: SMRTY systems require minimal maintenance. We recommend a yearly check to ensure firmware is updated and devices perform optimally.
Q: Can I add new devices later?
A: Yes. You can easily add new switches, sensors, or controllers at any time. The SMRTY app will automatically detect and configure new devices.
Need More Help?
Still have questions?
Our team is here to help you with product selection, system design, or support.
Email: info@smrty.co
Phone: +971 50 123 4567
